Frequently Asked Questions Contents

Automobile Damage

• Can I control whether my car is repaired or replaced?
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  This can be a difficult issue. For most people, getting back into their own vehicle, so long as it is safe, it a priority. Normally, the insurance company has the option to either repair or replace your vehicle, depending on whether it costs less to replace your vehicle than to repair it. If this is the case, the insurance company will declare your vehicle a "total loss," and take action to replace your vehicle. If your car is declared a "total loss," the insurance company buys your car for its market value (see below), which can be difficult to determine. If you wish to keep the wrecked car, you may purchase it back from the insurance company for its salvage value. The insurance adjuster can deduct the salvage value from the settlement and you can keep the car. Often the situation is reversed, and the insurance company chooses to repair a vehicle rather than replace it. In this case, if you are concerned about the safety of the repaired vehicle, you should contact our office to discuss your options.
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Repair

• Is your work warranteed?
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  Yes! Any bodywork we perform is warranteed for as long as you own your car. Our paint work carries a warrany of between 1 and 5 years depending on which job you choose. All spot painting has 4 years of unconditional warranty.
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• Do you do ding and dent removal or accident repair?
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  Yes! We are a full service body and collision repair facility. We were awarded with the "Gold Seal Collision Center" status back in 1990. This means that we meet or exceed collision repair industry standards in equipment, staff, training and certifications.
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Towing

• Do you unlock vehicles for free?
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  No. The only exception is that we will unlock a vehicle for free if it has a child trapped inside.
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• Do you perform air bag recovery?
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  Yes. We have several towing companies that have performed air bag recoveries that we can utilize anytime.
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• Can you tow motor homes?
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  Yes. We have a heavy duty under reach with various attachments that enable us to tow an RV damage free.
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